Can you cut metal?
We cannot cut through metal however we can engrave onto anodised aluminium.
What thickness material can you cut?
The thickness depends on which material we are cutting. Please visit our materials page for more information.
Do I need a vector file for you to provide a quotation?
No, we also accept sketches, photos or a digital mock up if you do not have a vector drawing. Please note that the more information you provide us the more accurate the quotation will be.
How long will my order take?
Turn around for small to medium sized orders is usually within 7 working days. If you need something more urgently, please let us know.
How much is delivery?
The cost of delivery depends on the size and weight of your order. We use Royal Mail or a courier service to deliver your items.
FREE collection is available from our studio in Kirk Ella or from our collection point in Cottingham.
Can I supply my own materials?
Yes as long as they meet our requirements to ensure they are laser safe (in particular, we cannot use PVC or metal) and you can deliver them to us.
What is your refund and returns policy?
We cannot accept returns due to the bespoke nature of our work.
If your item is damage please get in contact with us.
What maximum size can your cut on your laser?
We can cut up to 600 x 400mm (A2 size) we can also feed materials througha front loading door. If you are unsure please contact us for more information.
Are you VAT registered?
We are not VAT registered.